The Frausto Connection
Operations, run. Transformations, delivered.
A frontline operations and transformation firm. We run the operation when you need a partner in the chair, and rebuild it from the ground up when you need a transformation. Built by an executive equally at home doing both — across 27 countries and $4B+ in enterprise revenue.
Operating leadership at ADP · UKG · Equifax · Cartus
Two ways in. One operating system underneath.
Operations leadership and delivery is the front door. Transformation, strategic initiative execution, and Global PMO leadership are the deeper engagements that often follow. Every engagement is delivered by the same agent-powered operating system — which is what makes the economics work.
Operations leadership & delivery
Fractional COO Services
Streamline processes, execute growth plans, optimize structures, integrate technologies, and elevate team performance. Senior operational leadership on a fractional basis — for CEOs who need a partner in the chair without a full-time hire.
Operations Assessment & Roadmap
Two- to six-week assessment ending in a written growth-or-efficiency roadmap. Prioritized initiatives, success measures, and a chooseable scope to execute.
Back-Office Operations
For owner-led businesses. Intake, scheduling, quotes, invoicing, follow-ups. We design the workflow, build the tooling, and run it with you. Reference client: At Ease Handyman.
Transformation & strategic execution
Transformational Leadership & Operational Excellence
Foster innovation, teamwork, and execution excellence. Diagnose where the operation is leaking, then implement the LEAN, automation, and AI capability to fix it and lock the gains in.
Strategic Development & Execution
Analyze the landscape, set precise goals, design tailored initiatives, execute with flexibility. For inflection points: new market entry, post-acquisition integration, organizational restructure.
Enterprise Initiatives & Global PMO
Lead cross-functional efforts, establish governance, promote accountability, manage portfolios. Disciplined PMO leadership for the multi-workstream programs that have to land on time and on outcome.
AI fluency, not AI theater.
Every consulting firm now claims AI capability. Few have actually implemented it at scale. TFC was built by an operations executive who launched an enterprise AI program at ADP — the kind most firms are still writing decks about — and uses these tools every day in real delivery.
When should AI be used — and when shouldn’t it? That’s the question every buyer is quietly asking. The answer comes from doing the work, not from a deck.— Tina Frausto, Founder
AI is a leverage point on every TFC engagement — for diagnostic speed, agent-built playbooks, and the productized offerings. It is never a substitute for the executive judgment that decides where it belongs.
Three things clients feel inside the first 90 days.
Time back
Within 30 days, the operator stops being the single point of failure. Follow-ups happen without them. Quotes go out without them. Implementations advance without them.
A number, every month
Each engagement produces an AI Invoice showing traditional cost vs AI-assisted cost. ROI stops being a feeling and becomes a line item.
An asset that stays
When the engagement ends, the client keeps the playbooks, the agents, and the documentation. They didn’t rent a dependency — they bought an operation.
Where the operating record was set.
Three engagements that show the range — running an operation, rebuilding it, and rolling out enterprise AI.
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EquifaxLargest strategic operations initiative in the company’s 120-year history. Powered $1B → $3B revenue growth as COO of Workforce Solutions. Lifted CSAT to 97% and quality to 95%. Reduced implementation cycle from 12 months to two weeks.
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UKGStitched Ultimate Software and Kronos together in 10 months — during COVID. Unlocked $2B → $4B revenue expansion. Established the post-merger shared services organization and a 3-year roadmap that delivered $8M in cost savings.
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ADPCreated an enterprise AI program that cut time-to-productivity from 12 months to one week. Banked 800+ hours of savings in the first 30 days. Established the governance, change infrastructure, and operating model required to make AI adoption stick at scale.
Two Concierges. One arc. From the offer to Day 90.
The same AI-augmented operating system, applied to the two moments senior operators feel most exposed: the search for the next role, and the first ninety days inside it. Send the artifact by Tuesday. Walk in prepped by Friday.
Opportunity Concierge
One JD in, complete prep package out by Friday. Eleven-dimension Fit & Gap analysis with coaching scripts for every gap, tailored resume cleared past the seven major ATSs at 85+, cover letter, interview prep pack with STAR library, and thank-you templates. Walk into the interview better-prepped than the candidate beside you.
Landing Concierge
One offer letter in, complete Landing package out by Friday. Tailored 30-60-90 plan, stakeholder map with the political read, draft transformation thesis, Week-1 conversations playbook, and Day 60 reset script. Walk in on Day 1 better-prepped than your predecessor — the Concierge gets you the offer, Landing makes it stick.