The Frausto Connection
The operating connection between intent and outcome.
The Frausto Connection brings operations and transformation leadership — AI included — to leaders ready for more than incremental change. Tina is a rare blend: deep operations experience, real technology acumen, a track record of execution that ships, and AI fluency built from using these tools in delivery every day. She embeds with your team, learns the operation from the inside, and helps you reimagine how it runs — the roles, the workflows, and where AI truly earns its place. Not advice from a distance, but a partner who rebuilds the operation with you and stays until it runs. Come see if we’re the right fit.
What we do: COO services, operational-excellence delivery, and back-office operations — plus enterprise transformation programs, strategic-initiative execution, and Global PMO leadership. Two productized offerings — Opportunity Concierge and AI Resume Audit — for individual contributor through VP professionals.
Why now: Every consulting firm claims AI capability. Few have actually implemented it at scale. TFC was built by an operations executive who launched the National Accounts Enterprise AI Program at ADP, uses these tools daily in delivery, and knows from experience when AI should be applied — and when it shouldn’t. That judgment, not the agents themselves, is the durable edge.
Operating leadership at ADP · UKG · Equifax · Cartus
Three ways in. One operating system underneath.
Three ways to work with TFC: done for you — embedded operations leadership, transformation, and AI implementation; done with you — AI workshops that teach your team to build the operating system themselves; and off the shelf — productized career services for individual operators. One agent-powered operating system runs underneath all of it — which is what makes the economics work.
Stream 1 · Done for you
AI Transformation Officer
For companies that have been told to “do AI” and need an operator who has actually shipped it. Establish the governance, change infrastructure, and operating cadence that makes AI productivity stick at scale.
COO Services
For founder-CEOs and PE operating partners who need a senior partner in the chair without a full-time hire. Operating cadence, KPI architecture, talent moves, and the cross-functional unblocking that frees the CEO to lead. AI transformation runs as a workstream inside the seat.
Back-Office Operations
For owner-led businesses where the operation has outgrown what the founder can hold in their head. We design the workflow, build the tooling, and run it with you. Reference client: At Ease Handyman.
Operations Assessment & Roadmap
A focused 2–6 week assessment of a specific operational problem — cycle time, quality, onboarding, post-acquisition integration, or an AI-readiness audit. Ends in a prioritized roadmap and a chooseable execution scope.
90-Day AI & Operational Excellence Sprint
Drawn from the playbook that ran enterprise transformations at Equifax, UKG, and ADP. Diagnose where the operation is leaking, implement the LEAN, automation, and AI capability to fix it, and lock the gains in with measurable productivity outcomes inside 90 days.
Enterprise Initiatives & Global PMO
Lead cross-functional efforts, establish governance, manage portfolios. For multi-workstream programs — system implementations, M&A integrations, large transformations — that have to land on time and on outcome.
Stream 2 · Done with you
The Agent Connection
A guided program that takes a leader from building a single working agent to orchestrating a swarm of them — and leaves them with agents that drive real throughput, not just a demo.
The Working Connection
Week one, your team builds real agents and the operating system around them. Week two, they point those agents at an actual process — reimagining how the work should run, not just speeding it up — and walk out with orchestrated agents live against it, plus the SOPs to hand off.
Leadership AI Briefing
A focused session for a leadership team that needs to align before it invests — what AI changes about operations, where it earns its place, and the honest answer to “when should we use it, and when shouldn’t we?” The fastest way to get the room on the same page.
Stream 3 · Off the shelf
The 4-hour ATS diagnostic
11-dimension scoring against the top middle-management ATSs. Three tiers from a stand-alone audit to a Match Pack. Fully creditable toward the Opportunity Concierge for 30 days.
Done-for-you job search support
For Individual Contributors, Manager, Senior Manager, Director and VP candidates already in an active search. Fit & Gap Analysis with coaching scripts, tailored resume, cover letter, interview prep, thank-you templates.
First-90-days plan in the new seat
One offer letter in, complete Landing package out by Friday. Tailored 30-60-90 plan, stakeholder map with the political read, draft transformation thesis, Day-1-through-Day-60 playbook.
AI fluency, not AI theater.
Every consulting firm now claims AI capability. Few have actually implemented it at scale. TFC was built by an operations executive who launched an enterprise AI program for ADP National Account Services — the kind most firms are still writing decks about — and uses these tools every day in real delivery.
When should AI be used — and when shouldn’t it? That’s the question every buyer is quietly asking. The answer comes from doing the work, not from a deck.— Tina Frausto, Founder
AI is a leverage point on every TFC engagement — for diagnostic speed, agent-built playbooks, and the productized offerings. It is never a substitute for the executive judgment that decides where it belongs.
Three things clients feel inside the first 90 days.
Time back
Within 30 days, the operator stops being the single point of failure. Follow-ups happen without them. Quotes go out without them. Implementations advance without them.
A number, every month
Each engagement produces an AI Invoice showing traditional cost vs AI-assisted cost. ROI stops being a feeling and becomes a line item.
An asset that stays
When the engagement ends, the client keeps the playbooks, the agents, and the documentation. They didn’t rent a dependency — they bought an operation.
Where the operating record was set.
Three engagements that show the range — running an operation, rebuilding it, and rolling out enterprise AI.
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EquifaxLargest strategic operations initiative in the company’s 120-year history. Powered $1B → $3B revenue growth as COO of Workforce Solutions. Lifted CSAT to 97% and quality to 95%. Reduced implementation cycle from 12 months to two weeks.
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UKGStitched Ultimate Software and Kronos together in 10 months — during COVID. Unlocked $2B → $4B revenue expansion. Established the post-merger shared services organization and a 3-year roadmap that delivered $8M in cost savings.
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ADP · National Account ServicesCreated an enterprise AI program for ADP National Account Services that cut time-to-productivity from 12 months to one week. Banked 800+ hours of savings in the first 30 days. Established the governance, change infrastructure, and operating model required to make AI adoption stick at scale.